Please read below a letter published in the Globe and Mail on Saturday April 10th. Never before has the Coldwell Banker brand and our team of award winning Realtors been more valuable.
To: All home buyers and sellers in Canada
Re: Ultimate Service
There’s been a lot of attention in the media recently regarding the Canadian real estate industry. As consumers, you all want – and expect – quality service. That kind of service is at its best when it’s delivered within a sound and lasting business relationship. At Coldwell Banker Real Estate, we understand that business reality, and we have the outstanding people and resources to achieve it.
Coldwell Banker Real Estate has a very powerful service platform to offer the Canadian consumer. It begins with a unique concept called Ultimate Service.
Ultimate Service is far more than just a marketing program or a slogan dreamed up in some corporate “ivory tower”. It is a tangible real-world customer satisfaction process that includes a signed pledge to quality service. It is the cornerstone of our business philosophy of listening to the customer, determining their specific needs and delivering a value proposition to meet those needs.
When you work with a Coldwell Banker Real Estate professional, you get two assurances that outstanding service will be delivered.
- First, our agents offer a personal commitment to your satisfaction – in writing.
- Second, you have the validation of what real, live customers all across Canada had to say about the service delivered.
That’s why I’m so pleased to announce that, based on the survey results of over 50,000 Canadian home buyers and sellers, and tabulated by an independent third-party service, Coldwell Banker Real Estate has achieved a 98% overall customer satisfaction rating. And perhaps even more importantly, we’ve now achieved that 98% satisfaction rating for 13 years in a row! No other real estate brand in Canada can make that claim. If you want to know about the quality of service that Coldwell Banker Agents deliver, don’t take our word for it, just ask our customers.
There are many reasons why Coldwell Banker Real Estate professionals deliver outstanding service. At a time when the real estate landscape is changing, in education. Coldwell Banker professional agents deliver, don’t take our word for it – just ask our customers! Coldwell Banker sets the standard for excellence.
Coldwell Banker was ranked highest among all real estate companies by Training Magazine in their Top 125 ranking. Our sales representatives benefit from a world-class education platform and use their knowledge and skills in the service of their customers.
Coldwell Banker Real Estate has a proud history of over 100 years of providing quality service, and we continue to build upon that legacy. You don’t get to be a leader in this industry for more than a century without having something of value to offer that sets you apart from all the rest.
If you’d like to know more about the quality of service delivered by Coldwell Banker Real Estate professionals across Canada, just talk to your local Coldwell Banker sales representative. You can find them by visiting our award-winning website www.coldwellbanker.ca.
Sincerely,
John S. Geha, Sr.